Return & Refund Policy

Last Updated: December 12, 2025

Overview

We want you to love your CuylesCustoms apparel. If you're not completely satisfied with your purchase, we're here to help. Since our products are print-on-demand through Etsy, returns and exchanges are handled according to Etsy's policies and our specific shop guidelines.

Return Eligibility

Eligible for Return/Exchange

• Defective Products: Items with printing errors, misprints, or manufacturing defects
• Wrong Item: If you received an incorrect product
• Damaged in Transit: Items that arrived damaged or defective
• Size Issues: If the item doesn't fit as expected (within return window)

Not Eligible for Return

• Items worn, washed, or altered
• Custom or personalized orders (unless defective)
• Items beyond the return window
• Products damaged due to improper care

Return Process

Step 1: Contact Us

If you need to return or exchange an item:

1. Go to your Etsy purchase history
2. Find your CuylesCustoms order
3. Click "Help with order"
4. Select the appropriate issue
5. Provide photos if the item is defective or damaged

Step 2: Return Authorization

We'll review your request within 1-2 business days. If approved, we'll provide:

• Return authorization
• Return shipping instructions
• Information about refund or replacement options

Step 3: Ship the Item

Once authorized:

• Package the item securely in its original packaging if possible
• Include a copy of your order confirmation
• Ship to the address provided (typically determined by Etsy)
• Keep your tracking number

Refunds

Refund Timeline

Once we receive and inspect your return:

• We'll process the refund within 3-5 business days
• Refunds are issued through Etsy to your original payment method
• It may take 5-10 business days for the refund to appear in your account

Refund Amount

• Defective/Wrong Item: Full refund including original shipping
• Change of Mind: Refund of product cost (shipping not refunded)
• Partial Refunds: May apply for items not in original condition

Exchanges

If you need a different size or style:

• Contact us through Etsy messaging
• We'll arrange an exchange if the item is in stock
• For defective items, we'll cover return shipping
• For size exchanges, return shipping may be your responsibility

Damaged or Defective Items

What to Do

If your item arrives damaged or defective:

1. Take clear photos of the defect or damage
2. Contact us within 7 days of delivery
3. We'll arrange for a replacement or full refund
4. You won't need to return the defective item in most cases

Our Commitment

We stand behind the quality of our products. If there's a printing error or manufacturing defect, we'll make it right with a replacement or full refund at no cost to you.

Return Shipping Costs

• Our Fault (defective, wrong item): We cover return shipping
• Change of Mind/Size Issues: Customer responsible for return shipping
• Tip: Use trackable shipping for returns

Print-on-Demand Information

Our products are printed on demand, which means:

• Each item is made specifically for you after your order
• We can't accept returns just because you changed your mind on custom orders
• Color variations between screens and printed products may occur
• We ensure quality control before shipping

International Orders

For international returns:

• Contact us before returning any item
• Customs fees and duties are non-refundable
• Return shipping is the customer's responsibility unless the item is defective
• Allow extra time for international return processing

Order Cancellations

To cancel an order:

• Contact us immediately through Etsy
• Orders can typically be cancelled within 12 hours of purchase
• Once production begins, cancellations may not be possible
• Refunds for cancelled orders are processed within 3-5 business days

Lost Packages

If your package is lost in transit:

• Contact us through Etsy after the expected delivery date
• We'll work with the shipping carrier to locate your package
• If the package can't be found, we'll send a replacement or issue a refund

Care Instructions

To maintain the quality of your CuylesCustoms apparel:

• Machine wash cold with similar colors
• Tumble dry low heat
• Do not bleach
• Iron on low heat (avoid the printed design)

Products damaged due to improper care are not eligible for return.

Questions?

If you have questions about returns, refunds, or exchanges:

• Message us through your Etsy order
• Visit our Etsy shop
• We typically respond within 24 hours

Etsy's Buyer Protection

All purchases through our Etsy shop are covered by Etsy's Purchase Protection, which includes:

• Protection if your item doesn't arrive
• Protection if your item doesn't match the listing description
• Assistance with resolving any issues with your order